Terms and Conditions

These Terms and Conditions govern your use of the Chixito website, account features, ordering flows, event enquiries, support channels, and related services. By accessing the website or placing an order, you agree to these terms.

If you do not agree with these terms, you should not use the website or submit an order through it.

You are responsible for ensuring that the information you provide is accurate, current, and complete. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under that account.

We may suspend, restrict, or terminate access where account activity appears fraudulent, abusive, unlawful, misleading, or harmful to our services, staff, customers, or business operations.

All orders are subject to availability of menu items, service locations, fulfilment windows, outlet operating hours, delivery coverage, and technical confirmation by the website and fulfilment systems.

Items displayed on the website may occasionally become unavailable, change in price, or vary by outlet, timing, or sales channel. We reserve the right to decline, limit, or adjust an order where necessary for stock, operational, or compliance reasons.

Prices, taxes, fees, discounts, and promotions displayed on the website are subject to the checkout calculation shown for the order at the time of purchase. Some offers may be time-limited, outlet-specific, fulfilment-specific, or subject to minimum order requirements.

We reserve the right to correct pricing or promotional errors. Where a material error is identified before order completion, the order may be adjusted, declined, or reissued before final confirmation.

Payments must be made using the payment methods made available on the website. Payment processing may be handled by third-party providers and is subject to their own technical and compliance requirements.

A payment attempt, session creation, or authorisation request does not by itself guarantee successful order completion. Order confirmation occurs only after the relevant systems accept and complete the transaction workflow.

Estimated preparation and fulfilment times are indicative and may vary due to demand, traffic, weather, outlet capacity, stock changes, customer instructions, or operational constraints.

For delivery orders, customers are responsible for providing an accurate service address, reachable contact details, and any practical access instructions necessary to complete fulfilment. For pickup or dine-in orders, customers are responsible for arriving within a reasonable collection or service window.

You may not be able to cancel an order once preparation has started or once the order has been confirmed by the outlet. For clarity, once payment is charged and the order is confirmed, no refund will be issued except where required by applicable law or where Chixito confirms a clear service, fulfilment, or processing error.

If a refund is approved due to a qualifying issue, it may be processed back to the original payment method or handled using another compliant method appropriate to the payment provider and circumstances.

You agree not to misuse the website, interfere with its operation, submit false or misleading information, attempt unauthorised access, reverse engineer platform functionality, or use the service for unlawful or abusive purposes.

You are responsible for checking order details, selected fulfilment mode, timing, outlet, contact details, delivery information, and applied offers before completing payment.

The website design, branding, logos, text, images, menu presentation, and related content are owned by Chixito or used under appropriate rights. You may not copy, reproduce, modify, distribute, publish, or commercially exploit them without prior written permission, except as allowed by law.

The website is provided on an as-available basis. While we aim for reliability and accuracy, we do not guarantee uninterrupted availability, error-free operation, or that all content will always remain complete or current.

To the maximum extent permitted by law, Chixito is not liable for indirect, incidental, special, or consequential losses arising from use of the website, delays, service disruptions, fulfilment interruptions, or third-party payment or technology failures. Nothing in these terms excludes liability that cannot lawfully be excluded.

Parts of the website experience may rely on third-party providers for payments, maps, communication, analytics, hosting, or operational tooling. Your use of those portions of the service may also be subject to the relevant third-party provider’s terms or policies.

We may update the website, menu, ordering rules, fulfilment availability, pricing logic, promotional rules, or these Terms and Conditions from time to time. Updated terms become effective when posted unless a different effective timing is stated.

If you have questions about these terms, cancellations, support, or order issues, please contact Chixito through the contact channels published on the website.